Work Craft Archive Contact

Designer Engineer Analyst Skeptic

I design the surfaces that convert, build them myself, then audit the numbers that say whether they worked. Occasionally the numbers say no. I publish those too.

Oscar Fong

Marketing Manager
Windflower Florist · Singapore
Since Oct 2025 · designing since 2021

Scroll for the evidence

The Thesis

Design is nothing if nobody stops walking.

Five years across luxury hospitality, brand consultancy and e-commerce growth taught me the same lesson three times: the work is not finished when it looks right. It is finished when someone who was walking past stops — and when you can show it was the design that stopped them. So I build the measurement too. And when the measurement says the work did nothing, that goes on the site as well.

  • 01

    Specs, not prompts

    A one-off prompt gets you an image today. A version-controlled spec can be re-run next season, diffed against the last one, and handed to someone else. That last one is the whole difference between making images and leaving behind a capability.

  • 02

    Distrust the dashboard

    The reporting layer was counting the same purchases twice, and planning real budget against them. Correcting it made every prior month look worse — including mine. A number that flatters you is the first one to audit.

  • 03

    Emotion over product

    Nobody buys a gift because of the specification. The highest-returning ads in the account were warm, moment-led plays rather than product shots — and the placement data said to build them story-native in 9:16 rather than crop them square afterwards.

  • 04

    Replicate faithfully, then vary

    If you cannot first reproduce a known reference exactly, you have no baseline and every variation after it is noise. Fidelity first is how you tell a working system from a lucky render.

Selected Work

The work that moved a number.

04 / Case studies

All four from one role — marketing, storefront and growth at Windflower Florist, Oct 2025 to now.

By The Numbers

What actually moved.

5.3
Years in practice May 2021 to today. No rounding up.
1.83×
Purchase over-count removed Reconciled against the source of record.
+36%
Revenue per recipient Like-for-like, same season, on 44% fewer sends.
~35
Storefront components shipped Home, collection, product and cart. Design system and all.

What Broke

What it cost to learn.